Dust-Up Support

Get in touch

For bugs, questions, or anything else about Dust-Up, email hello@dustup.app.

Nobody can join my household

An invite code is eight characters, shown in two groups of four like 4KTM 9PBQ. Each code works once, and it stops working after 24 hours, so invite one person at a time and make a fresh code for the next one. If a code goes astray you can revoke it, and if it has already been used it cannot be used again by anybody else.

A free household holds two people. If the app says the house is full, that is what has happened. Deluxe lifts the limit.

The week reset and I lost my points

The week closes at 7pm on Sunday, London time, and a new one starts straight after. Your points for the week that just ended are not lost: they go into the record. Your XP, your best streak and your season standing all carry across. Nothing in Dust-Up ever takes points away once you have earned them.

I paid and the app still says Free

Give it a few seconds: the app checks with the App Store after a purchase and updates itself. If it is still wrong, open the subscription screen and tap Restore purchases, which is the fix for a new phone as well. Make sure you are signed in to the same Apple Account you bought it with. If it still will not budge, email us and say roughly when you bought it.

Remember that a subscription is bought by the household, so if somebody you live with has already paid, you do not need to.

Cancelling

Subscriptions are managed by Apple, not by us: open the Settings app, tap your name, then Subscriptions. Cancelling stops the next payment and you keep everything until the period you have paid for runs out.

Cancelling never deletes anything. Your seasons and your history stay exactly where they are, hidden rather than erased, and they all come back if you subscribe again.

Adding and removing people

An admin can invite somebody, remove somebody, or pause a seat for a person who is away. Pausing a seat keeps that person's record and takes them off this week's board, which is what you want for somebody on holiday. On Deluxe, an admin can also add a child seat: a name and an emoji, with no email address and no login, for a child playing on a device you already own.

Starting over, and deleting your data

Profile → Start again clears your household's board and scores. It cannot be undone, and it does not cancel a subscription.

To delete your account altogether, email us at the address above from the address you signed up with and we will remove it within 30 days. See the Privacy Policy for what is held and why.